Technical Support


Entech Design offers comprehensive customer support to assure proper installation and operation of your equipment. Our product line is limited to one technology, so when you contact our service professionals, you know you are speaking with an expert - not a generalist that is only broadly trained in a variety of product lines.

Telephone Support: We encourage you to call us at 940-898-1173 from 8:30 a.m. to 5:00 p.m. CDST Monday through Friday, except during recognized holidays. Our expert engineers and service technicians will gladly assist you to determine the best solution to your service requirements.

EchoSmart Factory Remote Service: We offer industry leading Factory Remote Service for off-site instrument commissioning and performance monitoring. Our data modem service allows Entech Design service personnel to remotely access installed instruments, enter operating parameters and perform signal diagnostics to assure correct configuration and optimum operation. It's like having an expert field technician on site at a fraction of the cost. And, when EhcoSmart is implemented in a network arrangement, up to sixteen (16) instruments are accessed with one service modem - a truly state of the art and highly cost effective path to customer satisfaction.

Field Service and Training: If your project calls for on-site instrument commissioning and training, Entech Design engineers and qualified service personnel are ready to provide the efficient services that you require. Many of our Territory Sales Representatives are Factory Authorized Service Representatives and are fully qualified to commission our equipment and perform technical and operational training.




WARRANTY AND REPAIR:


Entech Design Warrants to the original purchaser for a period of one year from the date of shipping that the equipment is free from defects in material or workmanship. See the Entech Design Limited Express Warranty for complete details. We suggest that you call for an initial evaluation prior to returning equipment for repair. Request and refer to your Return Merchandise Authorization number (RMA#) with all returns.